Frequently asked questions

How long is an activity?
You will have 60 minutes to complete your mission. We ask you to arrive 15 minutes earlier so we can welcome you, explain everything needed and give you valuable advice.
How much does it cost?
What is the minimum age recommended?
Does EZKAPAZ have an easy accessibility to all?
Are your games unrecommended for certain people?
What language are your games offered in?
Do I need my reading glasses?
Is it possible to play with my friends only?
We are a large group. Do you have special price for those?
It's my birthday, do I get a special price?
I booked a game, but I cannot attend anymore. Can I reschedule?
What is your refund policy?
What happens if I arrive late?
I would like to organize an event for a team building. Is it possible?
Additional questions